Every option the agent weighed
Delta Main Cabin — Refundable fare Delta Air Lines · selected
Cash refund to original payment and $0 cancellation fee for refundable fares were both confirmed by directly reading Delta's own policy page; live fare not read.
- cash refund: Refundable Main Cabin/economy tickets are refunded automatically to the original form of payment on cancellation delta.com not the brand’s own page
- cancellation fee: $0 — no cancellation fee applies to refundable fares (non-refundable fares instead get an eCredit minus a fee) delta.com not the brand’s own page
Unresolved: price_all_in
Southwest Anytime / Business Select (Choice Extra) fare Southwest Airlines · eligible
Multiple independent third-party sources and Southwest's own fare pages (found via site-restricted search) consistently report cash refund with no fee for these fare types, but southwest.com itself was unreachable (DNS failure) in this environment, so it is not brand-verified.
- cash refund: Anytime, Business Select (now marketed as Choice/Choice Extra), and Senior fares are refunded 100% to the original form of payment if cancelled before scheduled departure upgradedpoints.com not the brand’s own page
- cancellation fee: $0 — Southwest does not charge a cancellation fee on any fare type upgradedpoints.com not the brand’s own page
Unresolved: price_all_in
United Refundable Economy fare United Airlines · unresolved
Cash-refund direction is reported by secondary sources, but the cancellation fee amount could not be established: united.com's own refund-policy page timed out on two direct read attempts, and other sources only say a fee 'may apply' without a figure.
- cash refund: Refundable fares are refunded to the original form of payment (non-refundable fares get credit instead) nerdwallet.com not the brand’s own page
Unresolved: cancellation_fee; price_all_in
American Airlines Refundable Main Cabin fare American Airlines · unresolved
aa.com's own refund/FAQ pages returned 403 Forbidden on two attempts (blocked); no reliable readable source could confirm either the cash-refund rule or the fee.
Unresolved: cash_refund; cancellation_fee; price_all_in
What this customer remembered
- Earlier this year the household cancelled a different subscription service and was given account credit instead of a cash refund, which it did not want.
Confidence
Tested: part of a frozen experiment with a baseline.
Provenance
Every journey run on the live web. Every source, belief and decision published. Scorer version 4; model cost 0.43 USD.