Every option the agent weighed
Condado Apartment | Steps from Beach | Ocean View Airbnb · unresolved
Entire apartment, showed 'Free cancellation' badge and a $1,094/7-night headline price on Airbnb's search page (well under budget), but the listing's own page did not expose the fee/tax breakdown or the exact cancellation cutoff, so the all-in total and cancellation deadline could not be confirmed.
- refund original payment: Airbnb's general policy: eligible refunds are sent to the original payment method used at booking (platform-wide mechanism, not host-specific) airbnb.com not the brand’s own page
Unresolved: total_price_usd; free_cancellation_days_before; human_phone_support
Hipodromo by Otium Booking.com / Otium · unresolved
Nightly rate ($219.46) seen on Booking.com's San Juan apartments search page, but the property's own detail page returned no content (blocked), so total, cancellation cutoff and refund method could not be confirmed. Otium (the management company) lists a direct phone line, which is favorable for the support preference if booked directly, but that wasn't verified against this specific Booking.com listing.
Unresolved: total_price_usd; free_cancellation_days_before; refund_original_payment; human_phone_support
Condado Suite by the Beach Booking.com · unresolved
Nightly rate ($180.63) seen on Booking.com's search page (≈$1,264 for 7 nights before fees), but the property's own detail page returned no content (blocked twice, with and without dates), so all-in total, cancellation terms and refund method could not be confirmed.
Unresolved: total_price_usd; free_cancellation_days_before; refund_original_payment; human_phone_support
Vrbo San Juan whole-apartment listings (no specific property selected) Vrbo · not_investigated
Vrbo's general cancellation-tier definitions were confirmed directly from Vrbo's help page, but action budget ran out before a specific priced San Juan listing could be opened and matched to a tier.
Unresolved: total_price_usd; free_cancellation_days_before; refund_original_payment; human_phone_support
What this customer remembered
- In 2025 an airline cancelled the customer's flight and paid the refund as a voucher that expired unused; the customer lost 640 USD.
- A "flexible" hotel rate turned out to be refundable only as credit toward a future stay.
Confidence
Observed: a single journey.
Provenance
Every journey run on the live web. Every source, belief and decision published. Scorer version 4; model cost 0.97 USD.