Every option the agent weighed
OceanPath 1 (OP1) @ Ocean Park Airbnb · unresolved
Search-results page (airbnb.com) showed a $817 'Total for 7 nights' and a 'Free cancellation' badge, but the listing/checkout page needed to itemize fees and state the exact cancellation cutoff did not render readable content.
- refund original payment: Airbnb states: 'We'll automatically send any eligible refund to the payment method you used when you booked the reservation' (platform-wide policy for guest-initiated cancellations, not confirmed as listing-specific) airbnb.com not the brand’s own page
- human phone support: Airbnb offers an in-app 'Urgent Support Line' giving 'direct access within 30 seconds' to a live safety/support team during an active stay; this is app-initiated rather than a standalone public phone number news.airbnb.com not the brand’s own page
Unresolved: total_price_usd; free_cancellation_days_before
Condado Apartment | Steps from Beach | Ocean View Airbnb · unresolved
Search-results page (airbnb.com) showed a $1,083 'Total for 7 nights' and a 'Free cancellation' badge, but the listing/checkout page needed to itemize fees and state the exact cancellation cutoff did not render readable content.
- refund original payment: Same platform-wide Airbnb guest refund policy as above (not confirmed as listing-specific) airbnb.com not the brand’s own page
- human phone support: Same in-app Urgent Support Line as above news.airbnb.com not the brand’s own page
Unresolved: total_price_usd; free_cancellation_days_before
VRBO San Juan apartment search (Nov 7-14, 2026) Vrbo (Expedia Group) · not_investigated
vrbo.com returned HTTP 429 (rate-limited) on all four fetch attempts; no listing or policy content could be read.
Unresolved: total_price_usd; refund_original_payment; free_cancellation_days_before; human_phone_support
Booking.com San Juan apartment search (Nov 7-14, 2026) Booking.com · not_investigated
booking.com returned empty page content on all three fetch attempts; no listing or policy content could be read.
Unresolved: total_price_usd; refund_original_payment; free_cancellation_days_before; human_phone_support
What this customer remembered
- In 2025 an airline cancelled the customer's flight and paid the refund as a voucher that expired unused; the customer lost 640 USD.
- A "flexible" hotel rate turned out to be refundable only as credit toward a future stay.
Confidence
Observed: a single journey.
Provenance
Every journey run on the live web. Every source, belief and decision published. Scorer version 4; model cost 0.69 USD.