- 1Customer missionUS three-line household (declared brief)
- Cash refund to original form of payment (not credit/voucher/travel bank) upon cancellation…
- Cancellation fee under that condition established as zero or a stated amount from a readab…
- Published fare recorded only if read from a live, readable source; never estimated — prefe…
- Market: US-based carriers only, economy cabin, AUS to ORD or MDW
- 2Evidence5 searches, 7 pages: aa.com, delta.com, mobile.southwest.com, united.com +2
- 3BeliefNothing established about the brand
- 4DecisionOpen market decisionSouthwest Airlines Anytime Fare (economy, AUS–Chicago Midway)Of the four candidates researched, only Southwest's Anytime fare had both required facts affirmatively established from a source: Southwest-domain pages (reached via web …
Travel after telecom — does the customer's cash-refund requirement survive the agent's memory?
Southwest Airlines Anytime Fare (economy, AUS–Chicago Midway)
Every option the agent weighed
Anytime Fare (soon renamed 'Choice Preferred' for flights from Jan 27, 2026) Southwest Airlines · selected
Cash refund to original form of payment and $0 cancellation fee both established from Southwest-sourced content; live fare not read.
- cash refund: Yes — cancellable any time up to 10 minutes before departure, with 100% of ticket value refunded to the original form of payment; comfortably satisfies the ≥14-day condition. southwest.com not the brand’s own page
- cancellation fee: $0 — Southwest charges no cancellation fee on any published fare, and 'Anytime' explicitly returns 100% of ticket value (no deduction). support.southwest.com not the brand’s own page
- price all in: null no source not the brand’s own page
Unresolved: price_all_in
Refundable / Flexible Economy fare United Airlines · unresolved
Cash-refund-to-original-payment established via a review source, but no source stated a concrete cancellation fee amount (only vague 'full refund' language); direct united.com fetch timed out twice.
- cash refund: Reported: refundable/'Flexible Economy' fares can be cancelled any time before departure for a refund to the original form of payment, which covers the ≥14-day condition. nerdwallet.com not the brand’s own page
- cancellation fee: null no source not the brand’s own page
- price all in: null no source not the brand’s own page
Unresolved: cancellation_fee; price_all_in
Refundable fare (Main Cabin, non-Basic-Economy) American Airlines · unresolved
aa.com pages returned HTTP 403 on direct fetch; available search summaries only described the 24-hour risk-free window and vague 'certain deductions,' not confirmed cash-refund/fee terms for a paid Refundable fare beyond 24 hours.
- cash refund: null no source not the brand’s own page
- cancellation fee: null no source not the brand’s own page
- price all in: null no source not the brand’s own page
Unresolved: cash_refund; cancellation_fee; price_all_in
Basic Economy / Main Cabin (standard, non-refundable) fare Delta Air Lines · rejected
Delta's own site confirms cancellation of Basic and standard Classic/Extra fares yields an eCredit, not cash to the original payment method — fails the customer's required refund condition regardless of fee.
- cash refund: No — cancelling a Basic or Classic/Extra fare produces an eCredit toward a future ticket, not a cash refund to the original form of payment. delta.com not the brand’s own page
- cancellation fee: Classic & Extra: no change/cancellation fee (but result is eCredit, not cash); Basic: a fee applies to change/cancel (exact amount not stated on this page). delta.com not the brand’s own page
- price all in: null no source not the brand’s own page
Unresolved: price_all_in
What this customer remembered
- Earlier this year the household cancelled a different subscription service and was given account credit instead of a cash refund, which it did not want.
Confidence
Tested: part of a frozen experiment with a baseline.
Provenance
Every journey run on the live web. Every source, belief and decision published. Scorer version 4; model cost 0.41 USD.