The Invisible FunnelIndependent research on how agents research, compare and choose on behalf of customers

Travel after telecom — does the customer's cash-refund requirement survive the agent's memory?

Southwest Airlines – Anytime (Choice Preferred) fare, AUS–MDW

with memoryopen marketrefused by aa.comtested2026-09-16
  1. 1Customer missionUS three-line household (declared brief)
    • Cancellation ≥14 days before departure must return the full amount as cash to the original…
    • Cancellation fee under that condition must be established from a readable source, zero or …
    • Published fare recorded only if read live from a source for the specific dates/route — nev…
    • Only offers actually bookable in the US market for AUS↔ORD/MDW, Fri Oct 24 2026 – Mon Oct …
    Remembers: “Earlier this year the household cancelled a different subscription service and was given account credit instead of a cas”
  2. 2Evidence6 searches, 3 pages: southwest.com, aa.com, united.com
  3. 3BeliefNothing established about the brand
  4. 4DecisionOpen market decisionSouthwest Airlines – Anytime (Choice Preferred) fare, AUS–MDWOf the fare types checked, only fully-flexible/refundable fare classes meet the customer's hard requirement (cash to original payment method on cancellation ≥14 days out,…
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Every option the agent weighed

Wanna Get Away (Basic) fare Southwest Airlines · rejected

Cancellation yields a non-transferable flight credit (~6 months from booking date), not cash to original payment method

  • cash refund: No — refund is issued as flight credit, not cash swamedia.com not the brand’s own page
  • cancellation fee: $0 cancellation fee, but proceeds are non-cash credit swamedia.com not the brand’s own page

Unresolved: price_all_in

Anytime (Choice Preferred) fare Southwest Airlines · eligible

Meets cash-refund and zero-fee requirements per Southwest's own newsroom source; live fare not established

  • cash refund: Yes — 100% refunded to original form of payment if cancelled up to 10 minutes before departure, well within the 14-day window swamedia.com not the brand’s own page
  • cancellation fee: $0 swamedia.com not the brand’s own page

Unresolved: price_all_in

Main Cabin (standard, non-refundable) fare American Airlines · rejected

No cancellation fee, but cancellation converts value to AAdvantage eCredit, not cash

  • cash refund: No — voluntary cancellation produces an eCredit, not cash to original payment method cheapflightsfares.com not the brand’s own page
  • cancellation fee: $0 (AA has abolished cancellation fees on domestic Main Cabin), but non-cash credit cheapflightsfares.com not the brand’s own page

Unresolved: price_all_in

Main Cabin Flexible (Refundable) fare American Airlines · unresolved

Only source found hedges with 'refundable without a fee in certain situations'; aa.com pages were blocked (403), so cash-refund condition could not be confirmed

Unresolved: cash_refund; cancellation_fee; price_all_in

Basic Economy United Airlines · rejected

Non-refundable to cash; cancellation produces credit and still carries a fee

  • cash refund: No — cancellation yields credit, not cash, after the 24-hour window cheapflightsfares.com not the brand’s own page
  • cancellation fee: Reported ~$49.50 one-way / ~$99 round-trip domestic (applied against the credit, not a cash refund) cheapflightsfares.com not the brand’s own page

Unresolved: price_all_in

Economy (standard Main Cabin, non-basic, non-refundable) United Airlines · rejected

Changeable with no fee but explicitly non-refundable; cancellation converts value to credit, not cash

  • cash refund: No — changeable with no fee, but not refundable; cancellation yields credit cheapflightsfares.com not the brand’s own page
  • cancellation fee: $0 to change, but non-cash outcome on cancellation cheapflightsfares.com not the brand’s own page

Unresolved: price_all_in

Economy Fully Refundable fare United Airlines · eligible

Third-party sources describe cancellation without charges (implying cash refund); united.com itself could not be reached to brand-verify

  • cash refund: Reported as allowing cancellation without charges (i.e., full refund); not brand-verified because united.com/refund-policy timed out solotravellerapp.com not the brand’s own page
  • cancellation fee: $0 per aggregator sources solotravellerapp.com not the brand’s own page

Unresolved: price_all_in

What this customer remembered

Confidence

Tested: part of a frozen experiment with a baseline.

Provenance

Every journey run on the live web. Every source, belief and decision published. Scorer version 4; model cost 0.42 USD.