- 1Customer missionUS three-line household (declared brief)
- Cancellation ≥14 days before departure must return the full amount as cash to the original…
- Cancellation fee under that condition must be established from a readable source, zero or …
- Published fare recorded only if read live from a source for the specific dates/route — nev…
- Only offers actually bookable in the US market for AUS↔ORD/MDW, Fri Oct 24 2026 – Mon Oct …
- 2Evidence6 searches, 3 pages: southwest.com, aa.com, united.com
- 3BeliefNothing established about the brand
- 4DecisionOpen market decisionSouthwest Airlines – Anytime (Choice Preferred) fare, AUS–MDWOf the fare types checked, only fully-flexible/refundable fare classes meet the customer's hard requirement (cash to original payment method on cancellation ≥14 days out,…
Travel after telecom — does the customer's cash-refund requirement survive the agent's memory?
Southwest Airlines – Anytime (Choice Preferred) fare, AUS–MDW
Every option the agent weighed
Wanna Get Away (Basic) fare Southwest Airlines · rejected
Cancellation yields a non-transferable flight credit (~6 months from booking date), not cash to original payment method
- cash refund: No — refund is issued as flight credit, not cash swamedia.com not the brand’s own page
- cancellation fee: $0 cancellation fee, but proceeds are non-cash credit swamedia.com not the brand’s own page
Unresolved: price_all_in
Anytime (Choice Preferred) fare Southwest Airlines · eligible
Meets cash-refund and zero-fee requirements per Southwest's own newsroom source; live fare not established
- cash refund: Yes — 100% refunded to original form of payment if cancelled up to 10 minutes before departure, well within the 14-day window swamedia.com not the brand’s own page
- cancellation fee: $0 swamedia.com not the brand’s own page
Unresolved: price_all_in
Main Cabin (standard, non-refundable) fare American Airlines · rejected
No cancellation fee, but cancellation converts value to AAdvantage eCredit, not cash
- cash refund: No — voluntary cancellation produces an eCredit, not cash to original payment method cheapflightsfares.com not the brand’s own page
- cancellation fee: $0 (AA has abolished cancellation fees on domestic Main Cabin), but non-cash credit cheapflightsfares.com not the brand’s own page
Unresolved: price_all_in
Main Cabin Flexible (Refundable) fare American Airlines · unresolved
Only source found hedges with 'refundable without a fee in certain situations'; aa.com pages were blocked (403), so cash-refund condition could not be confirmed
Unresolved: cash_refund; cancellation_fee; price_all_in
Basic Economy United Airlines · rejected
Non-refundable to cash; cancellation produces credit and still carries a fee
- cash refund: No — cancellation yields credit, not cash, after the 24-hour window cheapflightsfares.com not the brand’s own page
- cancellation fee: Reported ~$49.50 one-way / ~$99 round-trip domestic (applied against the credit, not a cash refund) cheapflightsfares.com not the brand’s own page
Unresolved: price_all_in
Economy (standard Main Cabin, non-basic, non-refundable) United Airlines · rejected
Changeable with no fee but explicitly non-refundable; cancellation converts value to credit, not cash
- cash refund: No — changeable with no fee, but not refundable; cancellation yields credit cheapflightsfares.com not the brand’s own page
- cancellation fee: $0 to change, but non-cash outcome on cancellation cheapflightsfares.com not the brand’s own page
Unresolved: price_all_in
Economy Fully Refundable fare United Airlines · eligible
Third-party sources describe cancellation without charges (implying cash refund); united.com itself could not be reached to brand-verify
- cash refund: Reported as allowing cancellation without charges (i.e., full refund); not brand-verified because united.com/refund-policy timed out solotravellerapp.com not the brand’s own page
- cancellation fee: $0 per aggregator sources solotravellerapp.com not the brand’s own page
Unresolved: price_all_in
What this customer remembered
- Earlier this year the household cancelled a different subscription service and was given account credit instead of a cash refund, which it did not want.
Confidence
Tested: part of a frozen experiment with a baseline.
Provenance
Every journey run on the live web. Every source, belief and decision published. Scorer version 4; model cost 0.42 USD.