Every option the agent weighed
Wanna Get Away (basic economy) Southwest Airlines · rejected
Cancellation converts value to Southwest travel funds/credit, not cash to the original payment method — fails the required refund condition.
- cash refund: No — refund is issued as Southwest travel funds/flight credit, not cash to original payment method upgradedpoints.com not the brand’s own page
- cancellation fee: No monetary cancellation fee, but this is moot since the refund itself fails the cash requirement upgradedpoints.com not the brand’s own page
Unresolved: price_all_in
Anytime / Business Select (refundable economy) Southwest Airlines · eligible
Refund-to-cash and zero-fee conditions are established from readable (third-party) sources; live fare could not be read this session.
- cash refund: Yes — full refund to original form of payment when cancelled before scheduled departure (covers the ≥14-day window) fondtravels.com not the brand’s own page
- cancellation fee: $0 — Southwest charges no cancellation fee on any fare fondtravels.com not the brand’s own page
Unresolved: price_all_in
Main Cabin (standard, non-refundable economy) American Airlines · rejected
Cancellation yields an eCredit, not cash to the original payment method — fails the required refund condition.
- cash refund: No — converts to eCredit (trip credit), not cash, unless a Refundable fare was purchased globalhealth.arizona.edu not the brand’s own page
- cancellation fee: No dollar cancellation fee stated, but refund form fails the cash requirement regardless globalhealth.arizona.edu not the brand’s own page
Unresolved: price_all_in
Refundable Main Cabin American Airlines · eligible
Cash-refund and zero-fee conditions established from readable (third-party) sources; live fare could not be read this session.
- cash refund: Yes — full refund to original payment method, no cancellation-timing restriction stated globalhealth.arizona.edu not the brand’s own page
- cancellation fee: $0 — no cancellation fee on refundable fares globalhealth.arizona.edu not the brand’s own page
Unresolved: price_all_in
Economy (standard, non-refundable) United Airlines · rejected
Cancellation yields travel credit, not cash, outside the 24-hour risk-free window — fails the required refund condition at a ≥14-day cancellation.
- cash refund: No — non-refundable Economy fares are cancelled for travel credit, not cash, except within 24 hours of booking nerdwallet.com not the brand’s own page
- cancellation fee: No dollar fee stated for domestic Economy, but refund form fails the cash requirement regardless nerdwallet.com not the brand’s own page
Unresolved: price_all_in
Refundable Economy United Airlines · unresolved
Cash refund to original payment method is reported, but the specific cancellation fee amount for this fare could not be confirmed from a readable source, and United's own refund policy page could not be loaded (timeout).
- cash refund: Yes — refundable fares can be cancelled before departure for a refund to the original payment method nerdwallet.com not the brand’s own page
Unresolved: cancellation_fee; price_all_in
What this customer remembered
- Earlier this year the household cancelled a different subscription service and was given account credit instead of a cash refund, which it did not want.
Confidence
Tested: part of a frozen experiment with a baseline.
Provenance
Every journey run on the live web. Every source, belief and decision published. Scorer version 4; model cost 0.34 USD.