- 1Customer missionUS three-line household (declared brief)
- cash refund to original form of payment for cancellation made at least 14 days before depa…
- cancellation fee under that condition must be stated as zero or a specific amount, from a …
- published fare recorded if read from a live source; never estimated (preference)
- itinerary: two adults, round-trip economy, AUS to ORD or MDW, depart Fri 24 Oct 2026, retu…
- 2Evidence4 searches, 8 pages: aa.com, southwest.com, united.com, nerdwallet.com +2
- 3BeliefNothing established about the brand
- 4DecisionOpen market decisionSouthwest Airlines Anytime fare (branded "Choice Preferred" for departures from late Jan 2026 onward)Of the three candidates investigated, only Southwest's Anytime/Business Select tier had BOTH required facts established from a readable source: a 100%-to-original-payment…
Travel after telecom — does the customer's cash-refund requirement survive the agent's memory?
Southwest Airlines Anytime fare (branded "Choice Preferred" for departures from late Jan 2026 onward)
Every option the agent weighed
Anytime fare (also sold as Business Select; renamed "Choice Preferred" for flights departing after 27 Jan 2026) Southwest Airlines · eligible
Cash refund to original payment method and $0 cancellation fee both established from a readable source; live fare for these dates was not read, so price is unresolved (a preference, not a blocking requirement).
- cash refund: Anytime/Business Select (and Senior) fares refund 100% of purchase price to the original form of payment on cancellation upgradedpoints.com not the brand’s own page
- cancellation fee: $0 — Southwest charges no change or cancellation fee on any fare type upgradedpoints.com not the brand’s own page
- price all in: null no source not the brand’s own page
Unresolved: price_all_in
Refundable Economy United Airlines · unresolved
Cash-refund-to-original-payment confirmed from a readable source, but the cancellation fee amount was not explicitly stated anywhere read, so the required fee fact could not be established.
- cash refund: Refundable Economy fare returns cash to the original form of payment on cancellation, unlike standard economy which yields only a future flight credit nerdwallet.com not the brand’s own page
- cancellation fee: null no source not the brand’s own page
- price all in: null no source not the brand’s own page
Unresolved: cancellation_fee; price_all_in
Refundable (Main Cabin/Coach, fully refundable fare) American Airlines · unresolved
Cash-refund-to-original-payment confirmed from a readable source, but the cancellation fee amount was not explicitly stated anywhere read, so the required fee fact could not be established.
- cash refund: Refundable ticket holders are refunded in full to the original form of payment, distinct from non-refundable tickets which yield travel credit flyofinder.com not the brand’s own page
- cancellation fee: null no source not the brand’s own page
- price all in: null no source not the brand’s own page
Unresolved: cancellation_fee; price_all_in
What this customer remembered
- Earlier this year the household cancelled a different subscription service and was given account credit instead of a cash refund, which it did not want.
Confidence
Tested: part of a frozen experiment with a baseline.
Provenance
Every journey run on the live web. Every source, belief and decision published. Scorer version 4; model cost 0.52 USD.