The Invisible FunnelIndependent research on how agents research, compare and choose on behalf of customers

Tesla — Does brand preference survive when total cost, warranty and service access are explicit requirements?

Tesla Model Y (Rear-Wheel Drive, base trim)

with memorybrand page requested, refusedrefused by tesla.comobserved2026-09-20
  1. 1Customer missionTesla decision — same customer with relevant memory
    • purchase price incl. destination+order fees <= $48,000 (required)
    • basic vehicle warranty >= 4 years (required)
    • battery/drive unit warranty >= 8 years (required)
    • manufacturer service location within 30 miles of central Phoenix (required)
    Remembers: “A friend's electric car waited eleven weeks for a service appointment in 2025 because the nearest centre was 90 miles aw”
  2. 2Evidence6 searches, 11 pages: tesla.com, kbb.com, geocords.com, mapsof.net +1
    • purchase price usd: 41630 no source
    • basic warranty years: 4 years / 50,000 miles no source
    • battery warranty years: 8 years / 100,000 miles (varies slightly by trim) no source
    • service center within miles: ~20.6 driving miles (Tesla Service Deer Valley, 21030 N 19th Ave, Phoenix, AZ 85 mapsof.net
  3. 3BeliefCould not establish: order fee refundable
  4. 4DecisionSelectedTesla Model Y (Rear-Wheel Drive, base trim)Using the customer's own thresholds: the base Model Y Rear-Wheel Drive lists at $41,630 total including destination and order fees (well under the $48,000 ceiling), the B…
run-e1718662

Every option the agent weighed

Tesla Model Y (Rear-Wheel Drive, base trim) Tesla · selected

All four required facts were established at or better than the customer's thresholds via search-engine reporting of Tesla content; direct brand-page verification failed (403) on every attempt, and the order-fee refund preference is unresolved due to conflicting reports.

  • purchase price usd: 41630 no source not the brand’s own page
  • basic warranty years: 4 years / 50,000 miles no source not the brand’s own page
  • battery warranty years: 8 years / 100,000 miles (varies slightly by trim) no source not the brand’s own page
  • service center within miles: ~20.6 driving miles (Tesla Service Deer Valley, 21030 N 19th Ave, Phoenix, AZ 85027, from central Phoenix) mapsof.net not the brand’s own page

Unresolved: order_fee_refundable

What this customer remembered

Confidence

Observed: a single journey.

Provenance

Every journey run on the live web. Every source, belief and decision published. Scorer version 4; model cost 0.44 USD.