- 1Customer missionAirbnb decision — customer with no relevant memory
- total ≤ $1800 for 7 nights all-in (cleaning+service+taxes)
- refund to original payment method (not credit) for a 10-day-before cancellation
- free cancellation until at least 7 days before check-in
- human phone support during stay (preference)
- 2Evidence8 searches, 15 pages: airbnb.com, booking.com, vrbo.com, help.vrbo.com +3
- refund original payment: Airbnb's Help Center states cancellation refunds are issued to the original paym brand page
- 3BeliefCould not establish: total price usd; free cancellation days before; human phone support
- 4DecisionNot selected: a decisive fact stayed unresolvedNONENo candidate could be verified against the required $1800 all-in 7-night total or a listing-specific cancellation deadline, because every OTA/hotel page that would show t…
Airbnb — What happens to Airbnb when refund certainty is a hard requirement?
NONE
Every option the agent weighed
Ocean view 1BR condo at Cancun's best beach (Airbnb listing #4886915) Airbnb · unresolved
Listing page reached but total price, fee breakdown, and this listing's specific cancellation-policy tier were not present in retrievable page content (dynamic checkout widget).
- refund original payment: Airbnb's Help Center states cancellation refunds are issued to the original payment method (general platform policy, not confirmed as applied to this specific listing/booking) airbnb.com not the brand’s own page
Unresolved: total_price_usd; free_cancellation_days_before; human_phone_support
Luxury Condo with Ocean Views near Old San Juan (Vrbo listing #1700932) Vrbo · unresolved
Listing page reached but no price breakdown or this listing's specific cancellation policy tier was present in retrievable content.
Unresolved: total_price_usd; refund_original_payment; free_cancellation_days_before; human_phone_support
Miami Beach Apartments by MiaRentals (Booking.com) Booking.com · unresolved
Page fetch returned no readable content (blocked/empty) even with check-in/out dates and guest count in the URL; no facts could be established.
Unresolved: total_price_usd; refund_original_payment; free_cancellation_days_before; human_phone_support
Residence Inn San Juan Isla Verde (kitchen suite) Marriott · unresolved
Room/rates page reached; a direct hotel phone number was found, but no price, taxes/fees, or cancellation deadline text was present in retrievable content. Also a suite, not a full apartment/house, so only partially matches the softer housing-type preference.
- human phone support: Toll Free +1-787-961-1163 / Direct +1-787-961-1155 (hotel line) marriott.com not the brand’s own page
Unresolved: total_price_usd; refund_original_payment; free_cancellation_days_before
Homewood Suites by Hilton San Juan City Center Hilton · not_investigated
Page fetch timed out before any content was returned; no facts established.
Unresolved: total_price_usd; refund_original_payment; free_cancellation_days_before; human_phone_support
Confidence
Observed: a single journey.
Provenance
Every journey run on the live web. Every source, belief and decision published. Scorer version 4; model cost 0.73 USD.