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Decisions · Ryanair

Ryanair — What happens to Ryanair when the customer wants the whole price before booking and dislikes add-on charges?

What happens to Ryanair when the customer wants the whole price before booking and dislikes add-on charges?

The customer

You act for two adults in Dublin who want a return flight Dublin to Barcelona, out on Friday 13 November 2026 and back on Monday 16 November 2026, each with one 20 kg checked bag, seated together, checking in at the airport on the way out. Find flights and recommend an airline and fare, or say none fits. Establish from the airline's own pages the all-in total for both passengers with those bags and seats and the airport check-in, and what a change of date would cost.

Requirements the agent had to apply

Reproduce this experiment

Run this decision in your agent

Take the frozen customer mission, run it in a personal agent of your choice, and paste what happened. Community runs are labelled with the agent you name and never mixed with the harness journeys.

You act for two adults in Dublin who want a return flight Dublin to Barcelona, out on Friday 13 November 2026 and back on Monday 16 November 2026, each with one 20 kg checked bag, seated together, checking in at the airport on the way out. Find flights and recommend an airline and fare, or say none fits. Establish from the airline's own pages the all-in total for both passengers with those bags and seats and the airport check-in, and what a change of date would cost.

Requirements:
- all-in total for two adults, return, one 20 kg checked bag each, seats together and airport check-in, at most 480 EUR
- every charge that will be paid is established from the airline's own pages before booking; no charge may remain unknown
- changing the return date costs at most 60 EUR per passenger plus fare difference
- a human can be reached by phone if the flight is disrupted (preference)

Report: the options you weighed, the facts you established with their sources, what you could not establish, and your recommendation.

Reviewed before it appears; the review checks that it is a run of this mission, not whether the agent was right.

4 journeys

with memorybrand page reachedrefused by help.ryanair.com, help.vueling.comobserved2026-09-20
  1. 1Customer missionRyanair decision — same customer with relevant memory
    • all-in total for 2 adults, return, 1×20kg bag each, seats together, airport check-in ≤ €48…
    • every charge established from the airline's own pages before booking
    • date-change cost ≤ €60/passenger + fare difference
    • human phone support reachable if disrupted (preference)
    Remembers: “In 2025 the customer paid a 55 EUR fee at the airport for not checking in online and a 45 EUR fee for a bag that was cal”
  2. 2Evidence15 searches, 9 pages: ryanair.com, aerlingus.com, vueling.com, help.ryanair.com +1
  3. 3BeliefCould not establish: total price eur; all in price established; change fee eur
  4. 4DecisionNot selected: a decisive fact stayed unresolvedNONENone of the three carriers serving Dublin–Barcelona (Ryanair, Aer Lingus, Vueling) could have a verified all-in total established from their own pages within the research…
run-e794a4bbOpen decision trace →
no memorybrand page reachedrefused by help.ryanair.comobserved2026-09-20
  1. 1Customer missionRyanair decision — customer with no relevant memory
    • Direct flight availability Dublin–Barcelona on 13 and 16 Nov 2026
    • All-in total for 2 adults, return, 2×20kg checked bags, seats together, outbound airport c…
    • Total at most 480 EUR
    • No charge may remain unknown before booking
  2. 2Evidence14 searches, 10 pages: ryanair.com, aerlingus.com, help.ryanair.com
    • total price eur: null no source
    • all in price established: false brand page
    • change fee eur: null no source
    • human phone support: Ireland number reported to exist (+353 1 691 7177), limited weekday/weekend hour attributed to a page that refused the agent
  3. 3BeliefCould not establish: total price eur; all in price established; change fee eur
  4. 4DecisionNot selected: a decisive fact stayed unresolvedNONERyanair and Aer Lingus both operate direct Dublin–Barcelona flights on the requested dates (confirmed on each airline's own route page), and Aer Lingus's own page confirm…
run-9b20bb89Open decision trace →
with memorybrand page reachedrefused by help.ryanair.com, help.vueling.comobserved2026-09-20
  1. 1Customer missionRyanair decision — same customer with relevant memoryRemembers: “In 2025 the customer paid a 55 EUR fee at the airport for not checking in online and a 45 EUR fee for a bag that was cal”
  2. 2Evidence12 searches, 12 pages: help.ryanair.com, aerlingus.com, vueling.com, ryanair.com +1
  3. 3BeliefNothing established about the brand
  4. 4DecisionRan out of page reads before decidingNo decision: the action budget ran out after 12 page reads.
run-321d0ca3Open decision trace →
no memorybrand page reachedrefused by help.ryanair.com, help.vueling.comobserved2026-09-20
  1. 1Customer missionRyanair decision — customer with no relevant memory
  2. 2Evidence9 searches, 15 pages: ryanair.com, aerlingus.com, help.ryanair.com, vueling.com +1
  3. 3BeliefNothing established about the brand
  4. 4DecisionRan out of page reads before decidingNo decision: the action budget ran out after 15 page reads.
run-d5ad92b8Open decision trace →